Utilities need to get Smart or Lose Efficiency and Customers

The smart grid could be a double-edged sword for utilities as it creates potential for efficiency gains but also opens the market to new entrants

Utilities need to stay on top of their customers’ preferences for energy delivery or risk losing them to suppliers from other industries who tend to adapt to new technologies more quickly, speakers warned at the Digital Utilities Europe event in London in the first week of May, 2019. Some countries have encountered technical issues with smart meter roll-out and other barriers to full deployment remain. A more engaged consumer will emerge, who might be persuaded to use energy at an optimal time for the network, but may also be lured away from traditional suppliers if services can be packaged in an appealing way by other more nimble and customer-focused industries.

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