Digital Customer Centricity – A requirement for utilities

According to Pricewaterhouse Coopers, by 2020, about 95% of a utility’s bill-paying customers will have either grown up during the age of digital technology or will be “digital converts” and fully digital savy.

Digital technology continues to transform your customers’ expectations. In order to stay competitive and provide a positive customer experience, utility companies must begin to change the way they interact with their consumers.

Download the FREE whitepaper entitled Digital Customer Centricity: A requirement for utilities to learn about:

  • How customers expect utility companies to interact with them leveraging digital platforms
  • Techniques and technology to turn these interactions into data that can be used to drive improvements
  • How to equip customer service representatives with the tools needed to deliver personalized service.

 

Download free report (registration required)

About Kristof May

Researcher at EnergyVille


This entry was posted in : customer behaviour digital digital technology utility

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