EVENT

19 Oct 2021

GSEF - APUA International Webinar Series Part 2-Smart Technologies to Improve Customer Service and Business Continuity for Electric Utilities

19 Oct 2021- 19 Oct 2021
VIRTUAL ,

GSEF and the Association of Power Utilities in Africa (APUA are organising Second Edition of International Webinar on Smart Technologies to Improve Customer Service and Business Continuity for Electric Utilities.

This webinar will discuss on Digitalization and Automation of processes and operations to enhance customer satisfaction and business continuity. The topics that will be cpvered in the webinar are: Field Force Automation, Self-Meter Reading, Bills on WhatsApp/ Email, Continuous promotion of e-bills etc; Switching from in-person payments that require cash handling to online payments; Dematerialization of customer service (chat, densification of call centers, etc.); Tailoring messages to encourage traditional customers to using innovative tools; Ensuring open and honest communication and engagement with customers; Digitalization Roadmaps for Utilities; Temporary Backup Control Center (BCC) for emergency situation and implement an Emergency Response System with the ability to monitor, command and control the devices, people and processes; Common Resiliency Framework encompassing the security / privacy policy for Business Continuity; Strengthening of Cyber Security and Work from Home Enablement; Adoption of new technologies and Innovation in Services enhancing Customer Experience and Delight; and Improved Customer Engagement.

The webinar will involve technical executives and executives from African electricity grid operators, experts from regulatory and standardization bodies, design and implementation companies for renewable energy infrastructure projects and funding agencies, and private developers of decentralized systems in the African electricity sector.

Register for Webinar at https://bit.ly/3ELEkjK

Twitter URl- @GSmartEnergyFed

LinkedIn: https://bit.ly/3EYM02d

details

Website
https://bit.ly/3ELEkjK Email
info@globalsmartenergy.org Phone

Organizer

Global Smart Energy Federation and Association of Power Utilities of Africa | Website :

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Venue

VIRTUAL

https://bit.ly/3ELEkjK

info@globalsmartenergy.org

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GSEF is a truly global federation and has therefore no main address in one country. If you wish to meet with one of us, please write to us.

info@globalsmartgridfederation.org

The Global Smart Energy Federation (GSEF) is a global stakeholder organization committed to creating smarter, cleaner electrical systems around the world.

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The Global Smart Energy Federation (GSEF) is a global stakeholder organization committed to creating smarter, cleaner electrical systems around the world. GSEF is comprised of national smart grid organizations from fifteen countries and the European Union..