Digital Customer Centricity – A requirement for utilities

According to Pricewaterhouse Coopers, by 2020, about 95% of a utility’s bill-paying customers will have either grown up during the age of digital technology or will be “digital converts” and fully digital savy.

Digital technology continues to transform your customers’ expectations. In order to stay competitive and provide a positive customer experience, utility companies must begin to change the way they interact with their consumers.

Download the FREE whitepaper entitled Digital Customer Centricity: A requirement for utilities to learn about:

  • How customers expect utility companies to interact with them leveraging digital platforms
  • Techniques and technology to turn these interactions into data that can be used to drive improvements
  • How to equip customer service representatives with the tools needed to deliver personalized service.

 

Download free report (registration required)

About Kristof May

Researcher at EnergyVille


This entry was posted in : customer behaviour digital digital technology utility

latest updates

latest events



The Global Smart Energy Federation (GSEF) is a global stakeholder organization committed to creating smarter, cleaner electrical systems around the world.

TWITTER POSTS


Talking in workshop on Digital Technologies for efficient management and grid integration of Distribution Solar PV Systems pic.twitter.com/r5Jfk9EK0c — Raj Pratap Singh (@RajPratapSingh) July 26, 2023

LINKEDIN PROFILE


The Global Smart Energy Federation (GSEF) is a global stakeholder organization committed to creating smarter, cleaner electrical systems around the world. GSEF is comprised of national smart grid organizations from fifteen countries and the European Union..

Event Calendar

Copyright © 2017. All Rights Reserved